Outpatients self check in

The issue:

A modern hospital needs to improve efficiencies in the way patients move through the system. Outpatients are busy places and to help manage that system and empower the patient we needed a system so that we could deploy self-check-in and free up staff to help with the patient experience.

Our unique solution:

Guy’s and St Thomas’ NHS Foundation Trust is unique, it allows multi-floor outpatient flow and a system that is configurable so we can design the task management to match the clinical pathways. We use airport-style message boards to keep patients up-to-date with progress, and delays so they have instant access to their progress. Clinicians can review the patient journey with a further appointment on the day for tests.

Where deployed the system has proven to improve efficiencies and productivity. It is also giving the clinical teams more flexibility in developing better care pathways. The system helps to eliminate the need for paper trails and therefore potential errors.